If you can't see a particular conversation, it's because the other person has deleted their account or has been blocked for violating our guidelines. Unfortunately, we're unable to provide you with detailed information about a specific user.

That's not OK. Here's what you can do.

On Zenklionect, we treat everyone – and we mean everyone – with openness and respect. That means there's no place for bad vibes, offensive language or abuse here. If someone sends you an abusive message, here's how to block and report them. Let us know everything so we can help.

These are the types of messages you should report:

• Hate speech, like racism, sexism, transphobia or body-shaming.
• Threatening or aggressive language.
• Unsolicited sexual language or content.

We take reports like this seriously, so we investigate every single one. Need help? We're here if you need us. Get in touch

Feel uncomfortable or unsafe? We'll help.

Dating can be a lot of fun: chatting to new people, exchanging flirty messages, getting to know each other. But if it ever takes a turn, we want to know right away. If someone is harassing you on Zenklionect or in real life, here's how to block and report them. Make sure you tell us everything so we can help.

Harassment can be sexual or non-sexual. So, they might do things like:

• Make you feel uncomfortable by messaging you too much.
• Continue to message you, even after you've asked them not to.
• Stalk your profile on social media or create multiple accounts to message you.
• Use threatening or aggressive language on Zenklionect or in real life.
• Make unsolicited sexual advances, like sending you non-consensual explicit images or touching you inappropriately.
• Show up at your home or workplace without your consent.

We take reports like this seriously, so we investigate every single one. Need help? We're here if you need us. Get in touch

If you didn't ask for that photo, read this

Unsolicited or non-consensual sexual content is never OK. We want to protect you, so if someone sends you a potentially explicit photo, we'll blur it first and let you know. It's your choice to reveal the photo or report the person who sent it. Also we offer sexual organ picture censoring on our premium plan.

Find out how to block and report someone here. We take reports like this seriously, so we investigate every single one.

If you are not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.

Try to be more creative and use something that will catch a user's attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what their interests are and send an appropriate message.

Additionally, don't forget to add pictures of yourself of the best possible quality.

You will be able to cancel your Zenkonect Premium subscription by going to your 'Payment settings' in the Settings menu.

Please contact our Customer Care team if you have any enquiries relating to payment issues. To do this, just open your profile page and select Help.

Open your profile page and click on upgrade, then choose one of our payment methods available and then follow the on screen instructions. You can manage your Premium subscription by going to Payment settings in the Settings menu.

To report an ad, select the AdChoices icon in the top corner of the ad. You'll then be prompted to select a reason from the list. 

If this isn't available or you need more help, contact us directly to bring the inappropriate ad to our attention.

Follow these steps to manage your privacy:

• Go to your profile.
• Search, so people can’t find your profile on the internet. Open Settings.
• Go to Privacy.

You can show or hide your online status and location, and limit who sees your profile. You can also turn off public